Sunday, January 15, 2012

VW's Social Media Disaster

2012 had a nasty surprise in store for VW. The car maker asked a seemingly innocuous question to its customers on Facebook. The response to the question and VW's heavy-handed treatment has resulted in the first big Social Media disaster in the new year. Volkswagen's Social Media Fail: Car Firm Engages Facebook Users - Then 'Deletes Unfavourable Comments':

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